Booking terms

1. Who we are

Grill Art Protap is a trading name of GRILL ART LTD, registered in England and Wales, company no. 13963928.

Email: [email protected]. Phone: 07436 892067.

2. Quotes and booking

Your date is only booked once we have received your deposit and confirmed it in writing (WhatsApp or email). Until then the date may be offered to someone else.

3. Deposit and payment

A deposit of £100 to £250, depending on the menu, secures your date. The balance and its due date are agreed in your contract. In some cases the full price is payable in advance, and sometimes the balance is paid on the day of the event, before we start work.

4. Final numbers and menu

You can change the menu up to 7 days before the event. Please confirm your final guest numbers by the date agreed with us. If you need to add guests after that, we will do our best, subject to availability and ingredients.

5. If you cancel

Because we cater for a specific date, the usual 14-day cooling-off period for distance contracts does not apply to your booking (Consumer Contracts Regulations 2013, regulation 28(1)(h)). Instead, this is what happens if you cancel:

• 21 days (3 weeks) or more before the event: we refund your deposit.
• Less than 21 days before the event: the deposit is not refunded.

We will always try to reschedule your date if we can. The deposit covers costs we cannot get back, such as ingredients already ordered and other bookings we turned away. We keep these terms reasonable and fair, in line with the Consumer Rights Act 2015.

6. If we cancel or change something

If we have to cancel because of illness, equipment failure or unsafe conditions, we will refund everything you have paid, or move you to a new date if you prefer. Your choice.

7. Venue, space and safety

• We need at least 3 x 3 m of outdoor space.
• You are responsible for the venue owner's or landlord's permission to use an open fire or charcoal.
• We follow fire safety rules. We may refuse to light a fire, or put it out, if conditions are unsafe, for example strong wind or a fire ban.
• We bring tents, all the equipment and a generator.

8. Timings

We arrive 4–7 hours before serving, depending on the menu, to set up and cook on site.

9. Allergens and dietary needs

Tell us about allergies and dietary needs in advance. Information on the 14 major allergens is available on request and on the day. We cannot guarantee a completely allergen-free environment, because we cook with live fire in an open kitchen.

More: Allergens

10. Food safety

We hold a Food Hygiene Rating of 5 and are registered with the local authority.

Leftovers: if any food stays with you after the event, please put it in the fridge within 2 hours.

11. Insurance

We carry public liability insurance with cover of up to £10,000,000.

12. Photos

We may photograph the food and the setup for our portfolio and social media. We do not show your guests without their consent. If you would rather we took no photos, just tell us.

13. Complaints

If something was not right, please contact us as soon as possible after the event and we will do our best to put it right. This does not affect your statutory rights.

14. Law

These terms are governed by the law of England and Wales.